Tokyowheel™ Learning Center Get Answers & Learn About Your Wheels

You can cancel your order anytime prior to it shipping and receive a full refund. Once an item ships, it cannot be recalled by us however. Should you wish to cancel after your order after it has shipped, you need to first take delivery of the wheels, then return them to us by post. We will provide you with detailed instructions at the time. Once we receive the wheels, and check that everything is ok, We will issue you with a refund and reimburse you the cost of postage.

You can cancel your order anytime prior to it shipping and receive a full refund. Once an item ships, it cannot be recalled by us however. Should you wish to cancel after your order after it has shipped, you need to refuse delivery when the shipment arrives. You can just tell the postal worker/courier 'I refuse delivery'. The item will automatically be returned to sender. Once we see tracking indicate the return is underway, we can issue your refund.

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Email is the best way to contact us because we are serious about support and love to give detailed answers, including photos, videos, and links to resources.

United States United States (Toll Free) +1 855-534-5070

Locations


Tokyowheel USA

599 Fairchild Dr.
Mountain View, CA
USA 94043 (View Map)


Tokyowheel Japan

Aobodai 3-3-11
Meguro-ku, Tokyo
Japan 153-0042 (View Map)